THOUGHTS ON MICROSOFT IGNITE 2021

Kunal Patel • March 5, 2021

The above video and transcript is our educated opinions on the Microsoft Ignite conference and the current state of Microsoft XR and where they're headed.

Video Transcript


Kunal: [00:00:00] Hi, I'm Kunal Patel, CTO co-founder of BrandXR an augmented reality creation platform. 


Dave: [00:00:06] So yesterday you were sitting there with your Oculus on, you're like, Hey, film me and when I asked you what it was about, you told me that you were entering into a virtual conference put on by Microsoft and I think you said it was altspace. 


Kunal: [00:00:19] Yeah, they're they, Microsoft bought a VR platform called Altspace VR for virtual events. And so it was a platform that existed beforehand. Microsoft bought it and now they're, adding more firepower to it. They're adding more Microsoft technologies to it and we're still in COVID times, like they're using it to do their big presentations. 


Dave: [00:00:38] So what was this presentation like? What was the idea of what this was supposed to be about? 


Kunal: [00:00:43] Their keynote was supposed to be about XR. It was supposed to be about being together virtually even when you can't be there in person.


So it made sense that they would do this where you're a virtual avatar and you're in a virtual lobby and you're in a virtual [00:01:00] presentation area and auditorium. And so you walk around and other avatars, which are, other people. So it was an interesting experience, they're still in this realm of everybody's like a cartoon character.


So it's not quite, the same as being there in person, but you do get the sense of I'm in a big room. I'm like, Whoa, there's a giant, whale or giant squid that's floating around. When they're talking about like some Oceanic Research So I think there was there's value in, in presenting in that way you could, in a way you can do that in real life, in real life, maybe it's real people and things, but like in this world you could do impossible things 


Dave: [00:01:37] Just out of curiosity, when you were in that virtual conference, if you chose to meet someone in their avatar, do you have the option to talk to them?


Kunal: [00:01:48] you can go up to a person and you can then I guess, request a chat with them. And then if they want to chat with you, you can chat back and forth and you can do it with audio or [00:02:00] without audio. And they've been working and some things like even to create like virtual world rules for engaging with people.


There's some people out there. That they create a bubble around themselves. Like you can't really enter their space, you can't really bother them. And then in other cases, they're like, Hey, my microphone is open, its on, I'm just talking to anybody who's near me can hear me.


So they're trying to solve like some real world situations and then some virtual world situations in this platform, 


Dave: [00:02:32] Now there's a few companies that are going into this XR realm. You have Oculus from Facebook that has really been pushing, especially from a budget standpoint, really trying to get VR into everyone's home.


You have Apple that has been teased with glass. You have you have Microsoft, you have, a few others that are pushing this and it seems like it's picking up momentum. 


Why does Microsoft care [00:03:00] about XR? 


Kunal: [00:03:01] So I think there's multiple reasons they care about XR on one front, I think it's because they were, they had an Epic fail around 2007, 2008.


Like they chose to be arrogant and said that nobody wants to use an iPhone and they were late to the party in terms of the smartphone game. They didn't develop that fast enough. They didn't develop the hardware fast enough and people already decided, hey, I'm going to use an iPhone or I'm going to use an Android. And then basically the entire smartphone Platform Wars were just won by Apple and Google. And Microsoft just became like a small fraction. I don't think they even had 2% of the marketplace and they gave up on it and it's affected almost every single one of their products since. 


They're no longer, the main person at the table.


They have to, work with Apple. They have to work with Google. They can't set the terms [00:04:00] anymore and that put Microsoft in a really weird position where they're not the platform of choice of consumers, Microsoft doesn't want that to happen again and I think that XR augmented and virtual reality is like that next platform that people are gonna interact with each other and with data and with content. 


And if they get into it now, they won't have to play second fiddle or third fiddle in anymore. Like they, they can control the platform, they can control their destiny, they can control their products.


And just have a better shot at like business. 


Dave: [00:04:37] You talk about how that they didn't care about the consumer and that backfired on them. They missed that boat is, do you see that this is the shift that they're gonna try to captain that XR is the realm where they see the opportunity to take that leap forward and get back into the consumer market. 


Kunal: [00:04:57] I think XR is going to be [00:05:00] almost like this connective tissue that connects all of their different businesses. Like Microsoft is such a monster in terms of all the things they do. Like they have. Their enterprise business that they work with hospitals and manufacturing and e-commerce, they have accounting systems. They have Microsoft dynamics. Azure, which is their cloud data center they have Xbox video games, for just everybody. They have surface computers, their brand of computers. XR is going to be that connective tissue with every single one of their businesses.


And yeah, I think they want to get back in the consumer world and realm. And somehow they're going to do it through XR. And so maybe there's a flavor that would work for Xbox gamers. Maybe there's a flavor that's going to work for just. Professionals and students with surface, and maybe there's a version or a flavor with HoloLens and the enterprise.


Dave: [00:05:58] The Hololens is [00:06:00] $3,500. If their goal is to jump back into the consumer market, I just can't see that being, even if it was clearly better. You have the Oculus at $300, which after people experience it, oftentimes they go, how much is this? They find out at 300 and they're just blown away that it's affordable, but to go, okay, what's the next level up?


You can start looking at the PSVR and you can start looking at these different, but they have a $3,500 lens. Yeah. So w what do you see them? Do you see them creating a different tiered system from enterprise to consumer? 


Kunal: [00:06:35] Yeah I think they're doing the absolute opposite of what magic leap was trying to do.


I think magic leap is trying to go consumer first and totally failed. Microsoft decided let's start with the enterprise. Let's start with these big businesses where we can have like long engagement periods. We can record all this data. We can see how people are using it. If there's issues, it's not that big of a deal.


[00:07:00] Regular consumers, regular Joes and Janes are very fickle, very opinionated. All it takes is one blogger to go this is the worst thing in the world. Microsoft didn't need to deal with all that noise. So they're using a Hololens as really like their testing lab for how XR should work.


And when they have that stuff polished I feel like they're going to release something that's cheaper, smaller, easier sexier that people can use. And, they failed the smartphone, platform Wars. They don't really have too many second chances at trying to launch into a new platform for consumers. So they gotta do it. 


Dave: [00:07:43] Okay. Let's talk about this experience. The conference was the ignite conference. Talk to me what was it like? 


Kunal: [00:07:50] Yeah, so definitely the energy is totally different than if you go to the real one where there's like all these people. But I think it was [00:08:00] interesting. I used an Oculus quest headset that was running the Microsoft Altspace VR app to get into this.


So I didn't need to use a Hololens. I didn't use to use a windows mixed reality headset, VR headset. So that, that was convenient and that was good. When I went in it was nice to see other people, so to speak, even though they were cartoons and I was a cartoon myself, I was a different avatar.


And when we walked in, I saw an entire auditorium. Where I saw things floating above me, or I saw a video in front of me. I saw people chit-chatting I saw somebody from Microsoft chatting with somebody else who was from Montreal. And then another person who happened to be from London. And so all of these people are right there, even though they're virtually, they look like, actual physical beings in front of me and I could see them chatting with each other because I was close enough. 


So that part of it was like this is like how it is in real life. So I thought that was [00:09:00] impressive, definitely like over time, I think they can make the graphics and everything look better just like a video game.


Yeah. But yeah, I thought it was pretty good. 


Dave: [00:09:07] So tell me who presented, what was like, what were some of your takeaways from what stood out the most? That they came out to talk about. 


Kunal: [00:09:15] So the keynote was primarily all about XR and Microsoft has so many business lines, they had Satya Nadella, their CEO talk about the importance of mixed reality and an XR and how you have, a surgeon from Mount Sinai hospital coaching, a surgeon in Uganda, in Africa to do surgery using the HoloLens.


And then he talked about a manufacturing company that's using it to train future employees. Somebody that had been with the company for 30 years was able to build a whole training program for new hires in these, had to put on the HoloLens and he could see what the expert wanted them to see.


And then they even had Hey, you can pay, you [00:10:00] can play like Pokemon. On this as well. So that's like very consumer, but they were showing all of these different things that are possible. And it told me that this is going to be important to Microsoft across the board and they're building experiences for every type of person.


So yeah, they, they had all their different business lines talking about it. 


Dave: [00:10:22] Now they introduced something called Microsoft mesh. 


Kunal: [00:10:25] Yeah. 


Dave: [00:10:26] What is Microsoft mesh? 


Kunal: [00:10:28] I'm not sure exactly, they talked about it. I can only speculate a little bit, in basic they, they said that, Hey, this is a new application where you can share 3d models with each other. You can communicate with another person in 3d. 


To me, it seemed like a stepping stone to the next version of Microsoft teams. So turning the pandemic like Microsoft teams took over like wildfire. It's a really similar to Slack or other chat-based [00:11:00] tools like discord. But I think Microsoft mesh is almost like a preview of the future version of teams.


Where, I'm myself. I see a video of someone else. I see a 3d hologram of another person. And then all three of us are looking at the same 3d model or experience, or maybe there's a digital whiteboard where we can use things together. I think it's just the future 3d version of Microsoft teams. It's their stepping stone. 


Dave: [00:11:31] Do you see any faults with what they're doing? 


Kunal: [00:11:34] I think it's a huge juggling act that they're trying to pull off and, they are definitely having to play this long game of trying to come back, from losing the smartphone war. Almost all of their consumer type of products are failing.


They had a smart band that failed. They had ear pods. Nobody bought them. They have headphones that look cool, but I don't think anybody's buying them it's cause like it doesn't interface with your smartphone [00:12:00] very easily as maybe other ones do. So I, I think that there is a lot going on and they're just hoping.


That it all comes together and that consumers will see that maybe there's a sexy product and we'll give them another shot. 


There's a chance that if competitors like Apple or Google come out with something, maybe people are too ingrained with their current smartphone ecosystems to really just make the leap onto Microsoft.


So I want to say they need to be doing. Something way more consumer right now to get in.


Dave: [00:12:42] And is that how you think they're going to compete? Is that their best solution to compete in this XR market? 


Kunal: [00:12:49] I think they have to, you got to take a look at what they're doing. They tried to buy TikTok and then they tried to buy Pinterest and these are super consumer [00:13:00] focused like platforms. Like, why would they do that? 


On one hand, they're working with hospitals and this, they're working with NASA, they're working with manufacturing, they're working with like automobile manufacturers, very enterprise stuff that Microsoft's amazing at and really great at and has great relationships with and they'll win that.


But they're doing extremely like. Consumer focused movements. They didn't buy TikTok. They didn't win in that. I think the Pinterest deal didn't happen, but you don't just decide, Hey, I'm going to blow $50 billion just like that, on a random Tuesday. 


I think there's some strategy going on here where they have the money to spend and they're going to try to get into. Consumers' lives in a very like ingrained way. And that has to be there way back into consumer's like everyday lives. And that's how that maybe they can introduce their XR platforms, whether it's, glasses like I'm [00:14:00] wearing right now that aren't 3,500 bucks, like the Hololens. They've got to have a critical part of my life.


Dave: [00:14:04] You've used words like. They hope. I believe that they hope that this will happen. And you've used your own words in saying, I think this will happen. 


Yeah. So outside of them presenting vision, did they give any clear indication of the next step and when to expect it? 


Kunal: [00:14:26] I don't think so. I think he didn't say anything on the, yeah.


Right now the HoloLens is available to purchase. If you got 3,500 bucks and it's been tough to actually and it's been selling out and then there's different versions that they're releasing for more enterprise use cases. There's a military version of this. There's a manufacturing, focused version.


They didn't make any hardware announcements, and anytime you ask them that kind of question you saw like an immediate, like shift of we're not talking about hardware. 


Dave: [00:14:54] Why do you think that is? 


Kunal: [00:14:55] Cause they're probably working on hardware and they don't want to have their thunder, [00:15:00] stolen.


By what they're not saying, and by what they're trying to redirect from, it probably is telling you that they're working on some consumer level hardware for XR. So I think that's something just to keep your eyes on and they're probably playing chess against Facebook and Apple and Google on when to release it when to announce it.


When is that right moment? They showed a lot of examples of what XR can be, can be but there was no set date. For a lot of this stuff is just coming soon. So I think part of it is let's show you this, let's hear what the chatter is like, and then we'll figure out when we now let users use Microsoft mesh.


Let's see how the current install base of HoloLens users use this. And Maybe they'll save it for their next conference. I think that's Microsoft build so I think they're using this to see how the people chit chat with each other before they make their moves 


Dave: [00:15:57] on a scale of one to 10, 10 being [00:16:00] absolute trust.


Do you believe Microsoft? Where would you put your trust that Microsoft is going to deliver and that XR and the HoloLens and their mesh. Out of all of that, that they are going to deliver. And this is going to bring Microsoft back front and center and put them at the same innovative level as Apple and Google.


Kunal: [00:16:22] I'm going to say an eight. 


Dave: [00:16:25] That's pretty good. 


Kunal: [00:16:25] Yeah. I, cause I mean like this is not been like a two year initiative. This has been almost like a 10 year plan on how do we come back? 


And they've had to take baby steps in lots of different fronts to make this happen. They focused in on their cloud business Azure. So now, like they have, I think it's the number two data center behind AWS from Amazon. And, they're winning business there. They released a new console with Xbox. 


There. Released, like now two versions of the [00:17:00] HoloLens and they're winning enterprise business there.


So they're gaining data and there are big data company. They are looking at how people are using it. When are they using it? They're learning a lot. So I don't think you do 10 years of activities and put out tens of billions of dollars worth of. R&D and products just to fail in the end. So I think almost every part of Microsoft is like trying to converge at a certain point.


And that's where everything's moving. 


Even their e-commerce software dynamics. These are like million dollar agreements that they signed with like big e-commerce players. And even that is like working towards XR. And then they talk about like gamers and, things with Pokemon and that using XR.


And then they have Minecraft that they show as examples with the HoloLens, no kid is going to get, be able to get a 3,500 all HoloLens to play [00:18:00] Minecraft or Pokemon. I think they're trying to converge, at that right moment. I would say like they're playing a ten-year game of chess with really deep pockets.


So I believe they're going to do it. 


Well, there you have it. We'll see you again in a couple of weeks but either hit that subscribe button or follow this blog as we plan to create much more metaverse and XR-related content moving forward!

Subscribe
Augmented Reality OOH Advertising ROI Calculator
By Moody Mattan June 10, 2025
Stop Buying Billboards. Start Building Experiences. 
Out-of-Home Advertising in the Middle East: Digital Dominance and AR Innovation
By Moody Mattan June 5, 2025
The Middle East's out-of-home advertising market is experiencing a dramatic transformation as traditional billboards give way to digital displays and augmented reality experiences. Saudi Arabia and the UAE are leading this revolution with combined OOH investments exceeding $380 million annually and DOOH growth rates of 16-23% , which far surpass global averages. This shift represents more than just technological evolution—it signals a fundamental reimagining of how brands connect with consumers in the world's most digitally advanced region. Government mega-projects like Saudi Vision 2030 and the UAE's smart city initiatives are driving unprecedented infrastructure investments, creating prime advertising opportunities that attract global attention. The region's unique mix of high smartphone penetration (99%), massive public infrastructure projects, and culturally sophisticated audiences is boosting advertiser ROI metrics that consistently surpass traditional media channels. Digital OOH campaigns now achieve engagement rates six times higher than static billboards, while AR-enhanced experiences are elevating interaction rates beyond 30% in premium locations. The economic significance extends far beyond advertising spending. These markets are establishing new global benchmarks for location-based advertising effectiveness, with Dubai and Riyadh emerging as testbeds for next-generation advertising technologies. As international brands prepare for major events like Riyadh's Expo 2030 and ongoing growth in the Gulf region, understanding this landscape becomes critical for global marketing strategies. The convergence of cultural authenticity, technological innovation, and substantial government investment is creating advertising opportunities that are unprecedented in scale and sophistication.
By Moody Mattan June 4, 2025
Executive Summary Mixed Reality and Spatial Computing represent the most significant opportunity for marketing transformation since the digital revolution, with Fortune 500 companies already achieving 94% higher conversion rates and 460% return on ad spend through immersive experiences. The global MR marketing market, valued at $4.5 billion in 2023, is projected to reach $342 billion by 2037—a 39.7% compound annual growth rate that surpasses traditional digital marketing channels. The strategic window for competitive advantage is now. With only 30% of Fortune 1000 companies actively piloting MR marketing and the Apple Vision Pro driving enterprise adoption across 50% of Fortune 100 companies within three months of launch, early adopters are establishing decisive market positions. Companies like IKEA, Mercedes-Benz, and Sephora are demonstrating measurable ROI through immersive experiences that fundamentally reshape customer engagement. Three critical factors converge in 2025: maturing hardware capabilities, proven enterprise ROI models, and accelerating consumer adoption among Gen Z (89% interested in AR/VR shopping experiences). This confluence creates an unprecedented opportunity for marketing leaders to build sustainable competitive advantages through spatial computing before market saturation occurs in 2026-2027.
2025 Metaverse Marketing Strategies for Fortune 500 Brands
By Moody Mattan June 3, 2025
The “metaverse” has emerged as a new arena for brand innovation and customer engagement, blending virtual and physical experiences. While a fully realized metaverse is still evolving, leading companies are already experimenting with immersive marketing strategies to gain an early edge. McKinsey estimates the metaverse could generate up to $5 trillion in economic value by 2030 , and many Fortune 500 brands are investing now to build their presence and connect with the next generation of consumers. From augmented reality (AR) activations in the real world to persistent virtual venues on gaming platforms, Fortune 500 companies are leveraging a spectrum of metaverse marketing strategies . Below, we explore key strategies – including NFTs, AR filters, immersive out-of-home ads, AR-enhanced events, and branded virtual worlds – and how they are being used to engage audiences in new ways. NFTs and Digital Collectibles  One entry point for brands into the metaverse has been through non-fungible tokens (NFTs) and digital collectibles. NFTs are unique digital assets on the blockchain that allow brands to offer limited-edition virtual goods, artworks, or experiences to fans. Major companies have launched NFT collections as a marketing strategy – for example, Coca-Cola’s first NFT auction in 2021 garnered over $575,000 in bids, with proceeds going to charity. The NFTs (packaged as a “loot box” of digital Coca-Cola memorabilia) tapped into the brand’s heritage while engaging crypto communities, illustrating how digital collectibles can generate buzz and fan involvement in the metaverse . However, NFTs do not have to consist solely of static images or virtual items. Brands are currently exploring ways to enhance NFTs with interactive and augmented reality elements. Augmented reality NFTs merge NFT ownership with immersive experiences: by using AR filters and apps, users can project their NFT content into the real world or share it on social media. This adds both utility and entertainment value to the digital collectible. For instance, AR can “bring NFTs to life” through interactive 3D filters that users share on Instagram, Snapchat, or TikTok . By incorporating AR with NFTs, brands can enable gamification (e.g., unlocking hidden features when scanning an NFT in AR) and create more socially engaging experiences that transcend static images. Essentially, AR provides brands a way to elevate their NFT offerings into memorable, shareable moments . An NFT of a branded character, for example, can come with an AR lens that places that 3D character in a fan’s room or allows the fan to “wear” the character as an avatar filter – merging the digital collectible with real-world interaction. This strategy not only increases the utility of NFTs for the holder but also amplifies organic marketing as fans create user-generated content using the AR features. By leveraging NFTs (and perhaps pairing them with AR), Fortune 500 brands can create digital collectibles that serve as marketing assets, driving demand based on scarcity, fostering community, and encouraging viral sharing. As consumers devote more time to digital spaces, status symbols and brand memorabilia are increasingly moving virtual. From fashion companies launching NFT apparel to sports franchises offering highlight clips as NFTs, this strategy enables brands to monetize digital fandom and maintain their presence in metaverse culture. The key is to ensure these offerings provide genuine engagement or value. Augmented reality serves as one tool to achieve that, transforming a simple NFT into a gateway for an interactive brand experience .
By Moody Mattan May 31, 2025
Executive Summary Augmented Reality (AR) has transitioned from a novelty to a necessity in the retail and e-commerce landscape as we approach 2025. Consumer adoption has reached a tipping point, prompting brands to rapidly integrate AR into shopping experiences to enhance engagement, confidence, and sales. This report offers a data-driven analysis of AR trends in U.S. retail and e-commerce, featuring Fortune 500 case studies and expert insights that illustrate AR’s increasing impact. Key findings: AR adoption is mainstream in 2025, with nearly 60% of the U.S. population— and almost all users of social and messaging apps—expected to be frequent AR users by then. Over 90% of American shoppers already use AR or are open to using it for shopping, and 98% of those who have tried AR found it helpful in making purchase decisions . Younger consumers are leading the way: 92% of Gen Z say they want to use AR tools for e-commerce. Retailers are investing in AR at scale: Research from Gartner shows that 80% of retailers will deploy AR as part of their customer experience strategy by 2025. A 2023 survey found that over half of retailers planned new AR/VR investments within two years. This reflects AR’s proven ability to bridge online and offline shopping—a critical advantage, as brands offering AR shopping features attract 71% of consumers who prefer interactive, “try-before-you-buy” experiences. AR drives conversion and reduces returns: By allowing shoppers to visualize products realistically, AR boosts purchase confidence. Shopify’s data reveals that products featuring 3D/AR content see an average of 94% higher conversion rates than those without it. Retail studies indicate that consumers engaging with AR are significantly more likely to convert – in fact, one report noted a 90% lift in conversion rates among AR users compared to non-AR users. Additionally, AR assists shoppers in making the right choice the first time: brands employing AR for visualization have reported up to a 40% decrease in product return rates , potentially saving millions in reverse logistics costs. “Try-before-you-buy” goes virtual: AR virtual try-ons for products like apparel, footwear, cosmetics, and eyewear have become essential. Shoppers can see items on themselves or in their space through their phones, bridging the imagination gap. These experiences boost customer confidence and sales – for instance, Shopify merchants using AR try-ons also report fewer returns alongside sales increases. In physical stores, AR smart mirrors engage visitors by overlaying digital clothing or makeup, enhancing fitting room traffic and delighting customers. Early pilots of AR mirrors (e.g., at Tommy Hilfiger) increased the number of try-ons and in-store foot traffic by up to 60% , highlighting AR’s ability to revitalize brick-and-mortar retail. AR storefronts and AR murals drive foot traffic. Brands are transforming store windows and outdoor displays into interactive AR experiences. AR storefronts overlay digital content on physical store exteriors, turning passive glances from passerby into engaging moments that entice shoppers to come inside. Retailers utilizing AR storefront activations have reported substantially higher engagement (BrandXR notes up to 11× engagement vs. static displays) and increased store visits. Similarly, AR murals— digital overlays on outdoor art or billboards—create buzz and promote social sharing. Major brands like Honda, Tripadvisor, and Lego have used AR murals in high-traffic locations to capture attention, with research indicating that nearly 70% of consumers take action after seeing interactive AR outdoor ads. Social media AR is the new word-of-mouth: AR face filters and lens effects on platforms like Snapchat, Instagram, and TikTok have become viral marketing tools. Over 300 million Snapchat users engage with AR lenses daily , while shoppers increasingly utilize social AR to discover and virtually try on products. Notably, Snapchat’s AR try-on campaigns have driven significant revenue – e.g., an AR makeup catalog lens for Ulta Beauty generated 30 million product try-ons and $6 million in sales in just two weeks . Brands from Gucci to Nike are experiencing positive ROI from social AR: Gucci’s Snapchat AR shoe try-on lens reached over 18 million users and boosted product page views by 188% , with a 25% increase in purchase intent. These examples emphasize how AR can enhance reach and conversion through engaging, shareable content. WebAR lowers barriers to entry: The rise of WebAR (web-based AR) allows consumers to launch AR experiences with a simple QR code scan or link, eliminating the need for app downloads. This frictionless access has broadened AR’s reach through mobile browsers, facilitating easier integration of AR into e-commerce sites and advertising for brands. Consequently, WebAR campaigns are proliferating – from interactive packaging to car showroom experiences – enabling anyone with a smartphone to participate in AR. Industry forecasts indicate WebAR will drive substantial growth in AR marketing spending through 2025 as brands capitalize on its accessibility. In summary, AR in retail and e-commerce provides immersive shopping experiences that enhance engagement, boost customer satisfaction, and directly drive sales . What was once a futuristic experiment is now a practical tool: AR assists retailers in reducing the cost of consumer attention, personalizing marketing at scale, and blurring the line between digital and physical shopping. The following sections detail the current technologies – from AR storefronts to social lenses – along with data, case studies, and actionable insights for marketing leaders aiming to capitalize on augmented reality in 2025.
2025 Conversational AI Playbook: Cut CX Costs & Boost CSAT
By Moody Mattan May 31, 2025
Executive Summary By 2025, 80% of customer service organizations will apply generative AI to augment agents and improve CX, while the conversational AI market is set to leap from $13.2B (2024) to $49.9B (2030), CAGR 24.9%. The transformation is already underway. 8.4 billion voice assistants are now in use globally, surpassing the human population. Meanwhile, 88% of people had at least one chatbot conversation in the past year , with 80% reporting positive experiences. What's different this cycle? Emotionally intelligent bots detect tone and adapt responses; the Emotion-AI market alone will hit $13.8B by 2032 Predictive engines move service from reactive to preventive, cutting issue volume before it queues Multimodal interfaces blend voice, text, image, and Augmented Reality overlays—meeting customers on any channel or device Proven ROI at scale : Leading implementations show 30-60% cost reductions with improved customer satisfaction 🎯 BrandXR Insight 2025: In pilot projects involving 14 Fortune 100 brands, incorporating AR "see-what-we-see" overlays in chat sessions increased first-time-fix rates by 22% and improved CSAT by eight points.
AI Powered Personalization: Personalized Customer Experiences at Scale
By Moody Mattan May 29, 2025
Executive Summary Opportunity: Consumers now demand personalized experiences – 71% expect companies to deliver individualized interactions, and 76% are frustrated when this doesn’t happen. In response, marketers are rapidly adopting AI : 59% of marketing leaders already use AI to enhance personalization efforts. AI-driven personalization is a strategic game-changer, enabling brands to tailor content and offers in real time at scale, far beyond what manual methods allowed. Proven Impact: Data shows that AI personalization can boost ROI and revenue significantly. Marketers report a 25% lift in ROI from AI-powered personalization, and companies using AI-driven personalization have seen sales increase by ~20%. Personalized content drives deeper engagement—organizations using AI personalization report 2× higher customer engagement rates and up to 1.7× higher conversion rates on campaigns. Fast-growing companies derive 40% more of their revenue from personalization than slower-growing peers, underlining personalization as a key driver of competitive advantage. Case for OOH & Experiential: AI-powered hyper-personalization can transform high-impact OOH and AR-driven experiences. Dynamic digital displays utilize real-time data (e.g., weather, audience demographics) to tailor content on the fly, enhancing relevance and engagement. In experiential marketing, AI can provide individualized augmented reality interactions and context-aware content, making brand experiences more immersive and memorable. For BrandXR’s clients, this means AI can help deliver the “right message at the right time” on every screen and surface—turning mass advertising channels into personalized customer touchpoints without sacrificing scale. Strategic Recommendation: Embrace AI personalization as a core strategy. This report details industry metrics, thought-leader insights, Fortune 500 case studies, and implementation guidelines to help BrandXR and its clients harness AI for hyper-personalized marketing. The goal is to drive higher ROI, customer engagement, and brand loyalty through tailored experiences in OOH and beyond. Executing on AI-powered personalization will reinforce BrandXR’s innovative edge in experiential advertising and deliver measurable business impact for the Fortune 1000 brands it serves. The Rise of Hyper-Personalized Experiences Customers Demand Personalization: Today’s consumers expect tailored experiences across channels—a trend intensified by digital-native leaders. Studies show that 80% of consumers are more likely to purchase from brands offering personalized experiences , and more than 70% expect personalization as a standard service. Failing to personalize is risky; 42% of consumers feel frustrated when content isn’t relevant to them. Personalization has become essential for capturing and retaining customer attention in a low-loyalty environment where alternatives are just a click away. As McKinsey observes, “Consumers don’t just want personalization, they demand it.” Getting personalization right boosts customer satisfaction and loyalty, while getting it wrong (or not doing it at all) poses a growing business risk. AI as an Enabler: Delivering true one-to-one personalization at scale was historically challenging – marketers had to manually segment audiences and create content variants, which did not scale . Artificial Intelligence has changed the game, enabling hyper-personalization in real time. Advanced machine learning algorithms can analyze vast datasets (browsing behavior, purchase history, location, context) and instantly decide each customer's best content or offer. AI-driven decision engines and generative AI now allow marketers to craft “micro-segmented” messages and even auto-generate bespoke copy, imagery, or product recommendations on the fly. This means brands can communicate with millions of customers as if tailoring to each one individually , across digital channels and even in traditionally broad-reach media like out-of-home. As Salesforce CEO Marc Benioff puts it, “The ability to segment customers and deliver personalized experiences is a game-changer for marketers.” AI provides the speed and intelligence to make this game-changer a reality. Market adoption is accelerating: Recognizing this value, companies are investing heavily in AI personalization capabilities. Surveys conducted in 2024 found that 59% of marketers, particularly in enterprises, are now using AI to enhance personalization initiatives. Marketing teams are applying AI across various areas, including content optimization, customer journey mapping , chatbots, and predictive analytics, all to deliver more relevant experiences. Notably, 57% of large enterprise marketing teams report that they are willing to increase their use of AI, indicating that AI-driven personalization is transitioning from experimental to mainstream. Industry leaders overwhelmingly believe that AI will redefine marketing; for instance, 80% of marketers believe AI will revolutionize marketing by 2025 . This consensus reflects a strategic reality: companies that leverage AI for personalization stand to gain a significant advantage in customer engagement and growth, while those that fall behind risk not meeting consumer expectations.
Generative AI in Marketing: Transforming Content Creation
By Moody Mattan May 29, 2025
Executive Summary  Generative AI is reshaping marketing: Tools like large language models (LLMs) and multimodal AI are enabling marketers to produce content and campaigns in days instead of months, driving unprecedented efficiency. McKinsey estimates generative AI could boost marketing productivity by 5–15%, translating to ~$463 billion in value annually. Immediate ROI and growth impact: Early adopters report quick wins. For example, CarMax used OpenAI’s GPT models to generate content in hours that would have taken years for human teams, leading to spikes in page views and SEO rankings. JPMorgan Chase found AI-written ad copy doubled click-through rates (in some cases up to 4.5× higher) versus human-written copy. Such results within 0–3 months showcase AI’s rapid return on investment. Strategic imperative for leaders: According to OpenAI CEO Sam Altman, AI will handle “95% of what marketers use agencies, strategists, and creative professionals for today”. Marketing executives at Fortune 1000 firms must therefore treat generative AI as a strategic priority. Those who leverage AI as a co-pilot for content creation, personalization, and decision-making will outpace competitors; those who sit on the sidelines risk being left behind. Human + AI drives creativity: Industry leaders stress that AI augments but doesn’t replace human creativity. The most successful marketing teams use AI for scale and data-driven insights, while ensuring a human touch in brand voice and creative direction. As NVIDIA CEO Jensen Huang put it, “The type of content you’ll… generate will be practically infinite… from hundreds of [campaign examples]… to billions of generated content for every individual” – but every piece must still be on-brand and resonant. Winning organizations blend tech and human talent, using AI as a powerful tool rather than a crutch.
The Business Case for Augmented Reality Advertising in 2025
By Moody Mattan May 25, 2025
The Attention Crisis: Why Traditional Advertising Is Losing Its Edge In today's oversaturated digital landscape, marketers face an unprecedented challenge: capturing and maintaining consumer attention in an era of infinite scrolling and deliberate ad avoidance. Traditional static advertisements—billboards, print ads, and standard digital banners—increasingly fall flat as consumers develop what behavioral researchers call "banner blindness" and sophisticated mental filtering mechanisms. The Statistics Behind Ad Blindness The numbers paint a sobering picture of modern marketing's attention deficit. According to recent consumer behavior research, the average person encounters between 4,000 and 10,000 advertisements daily, yet meaningfully engages with fewer than 100. More alarming for marketers: studies show that 86% of consumers actively skip or ignore traditional display advertising, while attention spans for static content have decreased by 33% since 2015. The Rising Cost of Consumer Attention This attention crisis isn't just frustrating—it's expensive. Companies pour over $700 billion annually into advertising campaigns that consumers increasingly ignore, resulting in diminishing returns on marketing investments. Traditional metrics like impressions and reach no longer correlate with actual consumer engagement or purchase intent. The average cost per attention minute has tripled in the past five years, forcing brands to reconsider fundamental assumptions about how advertising works in the modern consumer landscape. For brand managers and marketing directors, this creates a critical business problem: how can your message break through when consumers have become expert ad-avoiders and traditional formats fail to generate the engagement needed to justify increasing media budgets? What Is Augmented Reality Advertising? Augmented reality advertising represents a fundamental shift from passive content consumption to active experience participation. Unlike traditional advertising that interrupts or competes for attention, AR advertising creates value by enhancing the consumer's immediate environment with interactive digital elements. Defining AR vs VR vs Mixed Reality in Advertising Understanding the distinction between these immersive technologies is crucial for marketers: Augmented Reality (AR) overlays digital content onto the real world through smartphone cameras, tablets, or smart glasses. Consumers remain in their physical environment while interacting with virtual elements. This accessibility makes AR the most practical choice for mass-market advertising campaigns. Virtual Reality (VR) creates completely immersive digital environments requiring specialized headsets. While powerful for deep engagement, VR's hardware requirements limit its reach for broad advertising applications. Mixed Reality (MR) blends physical and digital worlds more seamlessly than AR, but currently requires expensive, specialized hardware that limits consumer adoption. For advertising purposes, AR offers the optimal balance of engagement potential and consumer accessibility, making it the dominant choice for brands seeking immersive marketing experiences. How AR Advertising Works Technically Modern AR advertising leverages several technical approaches: Marker-based AR uses QR codes, images, or specific triggers that consumers scan to activate digital content. This approach offers reliable performance and works across various devices and platforms. Markerless AR uses GPS coordinates, compass data, or visual recognition to anchor digital content to specific locations or objects without requiring specific triggers. Web-based AR operates through standard web browsers without requiring app downloads, reducing friction and increasing adoption rates. Social platform AR integrates with existing social media apps like Instagram, Snapchat, and TikTok, leveraging established user behaviors and massive existing audiences. Key Benefits Over Traditional Advertising Research demonstrates that AR advertising delivers measurably superior performance across key marketing metrics: Engagement rates increase by 35-40% compared to static digital advertising Average interaction time extends to 75 seconds versus 2-3 seconds for traditional banner ads Social sharing rates improve by 300% when consumers interact with AR experiences Brand recall increases by 70% after AR interactions versus passive ad exposure Purchase intent rises by 19% following positive AR brand experiences The AR Advertising Ecosystem: Formats That Drive Engagement The versatility of augmented reality advertising manifests through distinct formats, each optimized for different marketing objectives and consumer touchpoints. AR Billboards: Bringing Static Displays to Life Traditional out-of-home advertising suffers from a fundamental limitation—static messaging in a world that craves interactivity. AR billboards transform conventional displays into dynamic, responsive experiences that invite participation rather than passive consumption. The comprehensive guide to AR billboard implementation reveals how leading brands are achieving up to 300% increases in engagement time compared to traditional OOH advertising. Consider the transformation: a standard billboard for a new vehicle might display an attractive image with a tagline. An AR billboard allows consumers to virtually customize the car's color, explore interior features, access pricing information, and even schedule test drives—all through their smartphone camera. This format particularly excels in high-traffic locations where dwell time is sufficient for meaningful interaction. Shopping centers, transit stations, and entertainment districts represent optimal environments for AR billboard deployment. Augmented Reality Murals: Where Art Meets Innovation Public art has always captured attention and created community gathering points, but augmented reality murals elevate this cultural touchpoint into powerful marketing platforms. These installations merge artistic expression with cutting-edge technology, creating Instagram-worthy moments that drive organic sharing and extend campaign reach far beyond the physical location. Creating successful AR mural campaigns requires balancing artistic integrity with brand messaging. The most effective campaigns enhance rather than overwhelm the underlying artwork, creating experiences that feel authentic to the local community while advancing brand objectives. A compelling example is Alabama's largest hand-painted AR mural, which transformed static artwork into an interactive storytelling medium. Visitors experienced an average engagement time of 118 seconds—far exceeding typical advertising interaction durations. More importantly, 67% of participants shared their experience on social media, generating earned media value that exceeded the campaign's initial investment by 4:1.
Ultimate Guide to Augmented Reality Advertising: Transforming OOH
By Moody Mattan April 18, 2025
Introduction: The AR Revolution in Outdoor Advertising The world of out-of-home (OOH) advertising stands at a technological crossroads. After decades of static billboards and traditional displays, augmented reality (AR) has emerged as a transformative force bridging the physical and digital realms, offering unprecedented engagement opportunities for both brands and OOH advertising companies. "We're witnessing a fundamental shift in how consumers interact with outdoor media," says Sean Reilly, CEO of Lamar Advertising. "AR isn't just an add-on feature anymore—it's becoming central to how we conceive and execute impactful outdoor campaigns." For industry leaders like Lamar, Clear Channel Outdoor, and Outfront—along with the marketing executives at Fortune 500 companies they serve—understanding the full potential of AR in advertising is not just advantageous; it is becoming essential to maintaining a competitive edge in an increasingly digital marketplace. This comprehensive guide examines how augmented reality is revolutionizing out-of-home (OOH) advertising, providing practical insights for implementation, measuring success, and positioning your advertising strategies for the future. From interactive billboards that respond to consumer movement to immersive brand experiences triggered by smartphone cameras, AR is redefining what's possible in the out-of-home advertising space—and doing so at a scale that was unimaginable even five years ago. The Evolution of AR Advertising: From Novelty to Necessity AR's Technical Journey Augmented reality has come a long way since its early applications. What started as simple QR code interactions has evolved into sophisticated, hardware-agnostic experiences that can be deployed at scale across multiple platforms and environments. The technology behind AR advertising has witnessed three distinct generations: First Generation (2010-2015) : Primitive marker-based AR required specialized apps and significant user effort. These early deployments were often novelties rather than effective advertising tools, limited by processing power and connectivity constraints. Second Generation (2016-2020) : The rise of WebAR and platform-based AR tools like Snapchat's Lens Studio and Facebook's Spark AR. This period saw AR becoming more accessible, although it remained primarily confined to social media platforms. Current Generation (2021-Present) : Enterprise-grade AR solutions with cloud rendering, persistent experiences, and multi-user capabilities. Today's AR advertising can be accessed through standard smartphone browsers without requiring specialized apps, significantly lowering the barrier to consumer engagement. "The technical barriers that once made AR impractical for mainstream advertising campaigns have virtually disappeared," notes Jeremy Helfand, SVP and Head of Advertising Platforms at Disney. "What used to require specialized development teams and six-figure budgets can now be deployed across our campaigns with remarkable efficiency." For OOH advertising leaders, this evolution represents a profound shift. What was once a specialized digital offering has become a mainstream capability that consumers increasingly expect from forward-thinking brands. The Market Transformation The numbers tell a compelling story about AR's growth in the advertising sector: The global AR advertising market is projected to reach $18.8 billion by 2027, growing at a CAGR of 30.6% from 2022. Mobile AR advertising accounts for 82% of current AR ad spending, though location-based AR (particularly relevant to OOH) is the fastest-growing segment. Consumer engagement with AR advertisements averages 75 seconds—4.5 times longer than traditional digital ads. Brands utilizing AR in conjunction with OOH campaigns report an average 32% increase in overall campaign effectiveness. Scott Wells, CEO of Clear Channel Outdoor Americas, puts these numbers in perspective: "We're seeing conversion rates double or even triple when AR components are thoughtfully integrated into traditional OOH placements. This isn't incremental improvement—it's a step-change in effectiveness that's impossible to ignore."  This growth trajectory reflects AR's transition from experimental technology to essential marketing tool, particularly for brands seeking to create memorable consumer experiences that translate to measurable business outcomes.
Show More