Advances in OOH Advertising Technology Since the Internet: A Chronological Review

Moody Mattan • April 2, 2025

Introduction

Out-of-Home (OOH) advertising – encompassing billboards, transit signs, and digital displays – has experienced a remarkable technological evolution since the internet's emergence in the early 1990s. As consumers became increasingly connected online, the traditionally static OOH medium began incorporating digital capabilities to maintain its relevance and effectiveness. This research report, directed at OOH advertising executives and Fortune 1000 marketing leaders, chronicles key advancements in OOH technology in the U.S. (with global comparisons) over the past few decades. It emphasizes high-level trends and widely adopted technologies, including digital billboards, programmatic digital OOH (DOOH) buying, geolocation and mobile integrations, data-driven targeting, augmented/virtual reality (AR/VR) enhancements, improved measurement and attribution, and the growing role of artificial intelligence (AI). The objective is to illustrate how OOH advertising has evolved from static posters into a dynamic, data-driven channel, while providing insight into the industry's future direction headed.


1990s: Laying the Groundwork in a Connected World

In the 1990s, the rise of the Internet did not immediately change the predominantly analog nature of out-of-home (OOH) advertising, but it laid the groundwork for future innovation. During this era, OOH advertising in the U.S. was still dominated by static billboards, posters, and transit signage. The decade witnessed ongoing investment in traditional formats (such as vinyl billboards replacing paper for enhanced durability) and iconic illuminated signs (like the neon-lit billboards in Times Square). While OOH remained a physical medium, the emerging digital revolution suggested new possibilities. Initial digital signage experiments began to appear in high-traffic areas—for instance, electronic displays in locations like Times Square and Las Vegas—but these were custom installations rather than widespread advertising networks. The OOH industry acknowledged the Internet’s potential to facilitate remote content control and data sharing, even though the technology was not yet prepared for mainstream use. By the late 1990s, companies were investigating how new digital display technologies (like LED screens) and internet connectivity could eventually be applied to billboards. These early endeavors set the stage for the digital out-of-home revolution that would unfold 2000s.


Early 2000s: The Advent of Digital Billboards

The early 2000s marked a pivotal turning point as digital billboards made their entrance, fundamentally transforming out-of-home (OOH) advertising. Breakthroughs in LED display technology and reduced electronics costs reached a tipping point around 2000, suddenly making large-format digital screens economically viable for outdoor use. In 2001, Lamar Advertising installed the industry’s first large digital billboard, a low-resolution LED display in Baton Rouge, Louisiana; this groundbreaking pilot demonstrated the concept’s potential. Over the next few years (2001–2004), major OOH companies trialed digital displays in select markets, refining the technology and demonstrating a return on investment. By 2004–2005, costs had decreased and reliability improved to the point that digital billboards entered a phase of rapid growth, with manufacturers shipping dozens of units per week to meet demand demand.


These LED billboards offer several advantages over traditional static signs. They are bright, eye-catching, and visible even in daylight, allowing multiple ads to rotate in the same location and multiplying revenue opportunities for operators. For advertisers, digital screens provide flexibility that was previously unheard of in traditional out-of-home (OOH) advertising—content can be updated remotely in real-time, eliminating the costs and delays associated with replacing printed vinyl. By the late 2000s, major U.S. cities and highways were dotted with digital billboards, enabling advertisers to experiment with creative digital content, such as animated visuals or countdown clocks, to better engage passersby. This trend was mirrored globally in other markets, from the bright digital facades of Tokyo and London to the digital screens in emerging markets, although the U.S. remained a leading adopter. Consequently, OOH ad spending began to shift toward digital formats. (As a reference point, global OOH advertising revenue was approximately $30 billion in 2017 and continued to grow, with over 25 million digital OOH units deployed worldwide by 2018.) Today, in the U.S., roughly one-third of all OOH ad spending is on digital formats, reflecting how quickly digital billboards have become a cornerstone of the industry.


Late 2000s: Networking, Geolocation and Mobile Integration

As digital screens proliferated in the late 2000s, the focus shifted to connecting OOH with the mobile revolution. The introduction of smartphones (after 2007) and widespread mobile internet access created new opportunities to link outdoor ads with consumers’ devices. OOH operators began equipping digital signage with network connections and software to enable more sophisticated content control, scheduling, and targeting. By leveraging live data feeds, billboards could start to display contextually relevant messaging – for example, showing weather-specific ads (such as a coffee ad on a cold morning) or real-time information like news and sports scores. This period also saw OOH campaigns encouraging viewers to engage via their phones. Simple integrations emerged: SMS short codes on billboards to request more information, or the appearance of QR codes and social media handles on OOH posters. Such tactics bridged physical ads with digital engagement, foreshadowing deeper mobile integration to come.


A major development was the use of geolocation and geofencing to enhance the impact of out-of-home (OOH) advertising. By leveraging the GPS capabilities of smartphones and location data, advertisers discovered they could retarget individuals exposed to OOH ads with follow-up advertisements on their mobile devices. In practice, this involved setting up virtual perimeters—known as "geofences"—around OOH units: when a user’s phone entered that area, it could trigger a relevant mobile ad or later determine if that user visited a store. By the end of the decade, early adopters were combining OOH and mobile campaigns to increase engagement. For instance, an outdoor billboard could be synchronized with in-app ads, ensuring that audiences received a coordinated message on their phones after viewing the billboard. This convergence of OOH and mobile advertising significantly improved measurability and targeting in what was previously an untrackable medium. Industry research indicated that mobile click-through rates rose substantially (with some studies reporting increases of 15% or more) when supported by OOH ads, thanks to these retargeting methods. Location data from carriers, apps, and sensors became “the secret sauce,” providing insights into audience movement and enabling OOH to approach one-to-one marketing. By 2010, the OOH industry was actively welcoming mobile integration, paving the way for the data-driven era of the 2010s.


2010s: The Rise of Programmatic and Data-Driven DOOH

The 2010s represented a transformative decade for OOH advertising, as digital technology, data, and automation converged to establish a genuinely smart medium. By the early 2010s, a substantial number of digital billboards and place-based digital screens (located in malls, transit hubs, airports, etc.) were operational. This laid the foundation for programmatic Digital Out-of-Home (pDOOH) – the implementation of automated, data-driven ad buying for OOH inventory – similar to the changes already seen in online advertising. Around 2012, the first programmatic OOH platforms and exchanges were launched, allowing advertisers to buy digital billboard space via demand-side platforms (DSPs) and real-time bidding algorithms. Companies like Broadsign (in Canada) and Vistar Media (in the U.S.) led the way in connecting digital signage networks to programmatic buying systems. This development enabled marketers to log into a platform, set targeting parameters (location, time, audience demographics, budget), and automatically have their ads displayed on digital billboards across various operators. By the mid-2010s, programmatic DOOH gained traction, with major OOH networks making their inventory available for real-time, impression-based advertising buying.


Crucially, data became the lifeblood of OOH campaigns during the 2010s. Advertisers began utilizing a wealth of data sources to target OOH ads more precisely and contextually. Location data, aggregated from mobile devices, enabled brands to choose billboard locations based on the movements and demographics of the audience passing by. Advertisers could also schedule content according to factors like the time of day, the day of the week, or even weather and traffic conditions. For example, a fast-food chain could display coffee ads on digital screens during the morning rush and switch to dinner promotions by late afternoon, or a retailer could trigger ads for raincoats on a billboard when meteorological data indicates rain in that area. This data-driven flexibility introduced a level of targeting and timeliness to OOH that was previously unattainable. One industry report referred to this period as a “data-driven revolution,” highlighting that programmatic ad platforms enabled OOH campaigns to target audiences with precision based on location, time, and weather, just as easily as online ads


Another significant advancement was in measurement and attribution. Historically, out-of-home (OOH) advertising was challenging to measure; advertisers relied on traffic counts or surveys to estimate impressions. During the 2010s, new tools emerged to quantify and link OOH audience exposure to outcomes. Mobile location data played a crucial role: if a user’s device was detected (anonymously) within view of a billboard and later appeared inside an advertiser’s store, that movement could be attributed to OOH influence. Specialized firms began offering OOH attribution services that tracked increases in store visitation or website visits among those exposed to an outdoor ad. Simultaneously, computer vision technologies made progress—some digital displays were equipped with sensors or cameras to count passersby or even estimate their demographics (gender, age range) by anonymously analyzing imagery. These camera-equipped “smart billboards” could then adjust content to suit the observed audience (e.g., displaying an eyewear ad if many viewers wore glasses) and provide detailed analytics on how many people looked at the screen. Thanks to these data and sensor innovations, by the end of the 2010s, OOH campaigns could deliver advertisers far more granular reports, including impressions, dwell time, and engagement metrics. As a result, OOH joined the omni-channel, ROI-driven digital ecosystem—a significant departure from the one-size-fits-all posters of the past.


From a business perspective, these capabilities fueled considerable growth in the DOOH sector. Advertisers invested more budget into OOH, knowing they could target and measure it like their digital ads. Programmatic buying also reduced the barriers to entry, attracting a broader range of advertisers, including small brands, to purchase billboard space in flexible, short-term increments. By 2019, analysts projected programmatic OOH would evolve into a billion-dollar segment, and overall OOH spending was on a steady upswing. Notably, global data indicated that both traditional and digital OOH were expanding, but digital was growing at a faster pace; by the mid-2020s, DOOH accounted for roughly 40% of global OOH revenue. In the U.S., the digital OOH revenue share reached about 30% of total OOH spending by 2023, recovering from a brief pandemic dip. The 2010s firmly established that the future of OOH would be digital, data-driven, and integrated with the same programmatic infrastructure as online advertising media.

Late 2010s: Immersive Experiences (AR/VR) and Interactive Innovations

As OOH entered the late 2010s, marketers began to look beyond targeted ads and towards more immersive, experience-driven campaigns in public spaces. Two technologies, in particular, generated excitement: augmented reality (AR) and virtual reality (VR). OOH advertisers started to experiment with AR overlays to add a digital interactive layer to physical ads. A famous example was Pepsi’s 2014 London bus shelter ad, which used AR to create the illusion that fantastical objects (UFOs, tigers, robots) were interacting with the street scene through the shelter’s glass—delighting and shocking commuters who experienced it. This stunt, while unique, demonstrated how AR can transform a mundane ad space into a viral experience. Across the industry, AR began to appear in more campaigns: a mural on a wall might spring to life with 3D animations when viewed through a smartphone app, or a transit poster might trigger a mini-game or 3D product demo on the user’s phone. Interactive DOOH blurred the line between physical and digital, encouraging active audience participation and social sharing. VR, being more individual and headset-based, saw more limited use in OOH, but some brands implemented mobile VR kiosks or 360° video domes at events—extensions of OOH—to immerse audiences in virtual environments.


At the same time, digital displays became increasingly interactive. Touchscreen kiosks in shopping malls, transit hubs, and city sidewalks enabled people to engage directly with advertising content – for instance, browsing catalogs, playing games, or taking selfies to post on digital billboards. These installations often integrated with mobile apps and social media, extending engagement beyond the initial interaction. Another creative trend emerged with the rise of 3D digital billboards. In 2017, Coca-Cola unveiled a robotic 3D billboard in Times Square, featuring moving LED panels that created three-dimensional effects. Shortly after, 3D anamorphic content, which appears three-dimensional from certain angles, began to draw attention in Asian markets like Japan and China and later in the U.S. While these spectacular 3D boards remain relatively niche, they highlight the advancements in display technology. The late 2010s also witnessed out-of-home units integrating other sensory and interactive technologies, such as motion sensors that trigger content when someone walks by or voice recognition for spoken queries at an interactive kiosk.


Underpinning these eye-catching campaigns was the ongoing advancement of data and measurement. OOH analytics platforms became more sophisticated, integrating multiple data inputs (mobile location, cameras, beacon sensors) to provide advertisers with near real-time feedback and insights. Brands could see how an OOH campaign was driving foot traffic or engagement and adjust their creatives accordingly. This agile approach – “test, measure, optimize” – became as relevant to DOOH as it was to online ads. In brief, by 2020, the OOH advertising medium had transformed into a dynamic, interactive canvas. It could deliver not only messages but also experiences, precisely targeted with digital accuracy and assessed with a range of high-tech tools. As one industry expert noted, OOH had evolved into “100% viewable, fraud-free impressions in the real world,” merging the best of digital advertising (flexibility, targeting, analytics) with the impact of large-format physical media presence.


2020s: AI and the Next Frontier of OOH Integration

In the 2020s, OOH advertising continues to innovate rapidly, with artificial intelligence (AI) taking center stage in many new capabilities. AI and machine learning are applied to optimize almost every aspect of OOH campaigns. On the creative side, AI algorithms can adjust digital billboard content in real-time based on incoming data, effectively automating the decision of which ad to show at any given moment to maximize relevance. This might involve AI analyzing traffic patterns, weather, or local events, then choosing the most appropriate creative from an advertiser’s portfolio—for example, detecting a sports game letting out and displaying an ad for a nearby restaurant to hungry fans. AI-driven dynamic creative optimization enables a level of contextual personalization at scale that manual scheduling could never achieve. In some cases, AI vision systems gauge the audience in front of a screen via anonymized camera feeds and adjust content accordingly—e.g., recognizing the approximate age/gender mix of the crowd and selecting an ad that historically performs well with that demographic. Major OOH operators are careful with privacy in these implementations, often avoiding the storage of any personal data, but the technical capability to tailor ads “on the fly” using AI is now a reality. This AI-driven personalization is expected to grow, delivering content that not only matches broad demographic data but also adapts to factors like audience mood or preferences when such signals are available available.


On the buying and planning side, AI is enhancing how campaigns are planned and optimized. Predictive algorithms analyze vast amounts of location data, past campaign performance, and consumer behavior patterns to recommend the best spots and times for a campaign, or to automatically allocate budgets across a network of digital screens for maximum impact. Some DSPs for programmatic DOOH now provide AI-based optimizations that adjust bids and targeting criteria in real-time, responding to real-world conditions (similar to how online programmatic AI operates). AI is also further improving measurement and attribution: for instance, by modeling complex consumer journeys that involve exposure to multiple touchpoints (OOH, mobile, online) and assigning credit to OOH exposures for eventual conversions (like a store visit or sale). These multi-touch attribution models assist marketers in better understanding OOH’s role in the mix and justifying their investments with data.


Another trend of the 2020s is the push for greater integration of OOH in omnichannel marketing. Brands are increasingly planning OOH alongside digital, TV, and social campaigns as one cohesive strategy. The same data management platforms that store online customer data are now linking with OOH networks, allowing a brand to retarget a customer who visited their website with a digital billboard ad the following day, for instance. The capability to “bridge online and offline” has truly arrived—mobile IDs or other proxies can connect online impressions to out-of-home exposures, creating a seamless brand experience. This integration is supported by industry initiatives and common standards (such as the OpenRTB protocol extensions for DOOH) that facilitate the purchasing of OOH inventory within the same systems as online ads.


Finally, it’s important to consider some global perspectives and forward-looking insights. The U.S. remains one of the largest OOH advertising markets, but other regions often provide a glimpse into the future. For instance, in parts of Asia-Pacific and Europe, DOOH growth has outpaced that of the U.S., with some countries reporting that more than half of OOH ad spend is now digital. These markets have also taken the lead in innovations like large-scale interactive outdoor projections, holographic 3D displays, and smart city partnerships, where digital kiosks offer public information and advertising simultaneously. As cities modernize, the U.S. is quickly adopting many of these advancements. There is also a growing trend toward sustainability in OOH technology—implementing solar-powered digital billboards, more efficient LEDs, and smarter lighting to minimize energy consumption. As smart city infrastructure expands, we can anticipate OOH displays to serve multiple purposes, including showcasing ads, civic messages, and sensor-driven alerts platform).


In summary, the 2020s so far have solidified OOH’s transformation into a fully digital, data-enabled medium. Today’s OOH campaigns are planned with rich data, executed programmatically, customized by AI, and measured with online-like precision. Yet, they also continue to deliver the mass reach and real-world impact that initially made OOH appealing. This combination of physical presence and digital intelligence is making OOH a uniquely powerful channel in modern advertising marketing.

Conclusion and Future Outlook

Since the inception of digital billboards in the early 2000s to the AI-enhanced, hyper-connected networks of today, out-of-home (OOH) advertising has transformed for the Internet age. What was once a static analog format is now a dynamic, tech-driven medium that can engage a smartphone-wielding public in real time and with exceptional relevance. Executives and marketing leaders should consider a few key takeaways from this evolution:


  • Digital Transformation is Mainstream: Digital out-of-home (OOH) screens have become ubiquitous and are now a standard element of advertising campaigns. They provide flexibility in content and creative opportunities that are impossible with static posters (e.g., day-parting ads, live content, multiple rotating brands). Marketers can treat OOH as a real-time tool medium.
  • Data and Programmatic Enable Precision: The integration of data—from location and weather to audience demographics—allows OOH to be targeted and optimized almost like digital ads. Programmatic platforms have automated the buying process, making OOH easier to incorporate into omnichannel strategies and enabling quick pivots in campaigns.
  • Mobile and OOH are Complementary: Instead of viewing OOH and mobile as separate entities, the industry now integrates them to enhance impact. Geofencing and retargeting connect outdoor exposures to mobile interactions, merging the physical and digital realms for a unified consumer journey. This synergy increases ROI by guiding consumers down the funnel from awareness (billboard) to action (mobile ad or website).
  • Measurement and Attribution Have Greatly Improved: Modern OOH campaigns can demonstrate their value with concrete metrics. Impression counts are validated with sensors and mobile data, and foot traffic or sales increases can be linked to those who viewed an OOH ad. This level of accountability makes OOH more appealing to data-driven advertisers and CFOs who are scrutinizing budgets.
  • Emerging Tech Enhances Engagement: AR and interactive DOOH executions, though not present in every campaign, have demonstrated how OOH can create memorable brand experiences and generate social buzz beyond a traditional ad. As AR glasses and other technologies develop, OOH could become a pivotal point for immersive content on the consumer’s own device. Brands that utilize these experiences can capture attention in ways that competitors may not miss.
  • AI and Automation are the Future: Developments in the early 2020s indicate that AI will play a major role in OOH, whether through automating campaign optimization or enabling highly personalized real-time content delivery. Executives should invest in AI capabilities and partnerships now to stay ahead of the curve, as AI-driven OOH could significantly increase efficiency and effectiveness campaigns.



Looking ahead, the OOH industry’s future is promising. We can anticipate further convergence of digital and physical channels, as well as more interactive and “smart” billboards—potentially featuring voice interactivity or built-in augmented reality—and continued global growth in OOH ad spending as advertisers seek impactful, real-world touchpoints. In an increasingly saturated online ad space, with concerns about ad fraud and viewability, OOH provides a tangible, guaranteed way to reach audiences—now enhanced by digital targeting and measurement. The next decade may introduce innovations such as displays targeted at autonomous vehicles, increased use of 3D holographic signage, and deeper integration with smart city infrastructures. The common thread is that technology will continue to enhance OOH’s capabilities while maintaining the core value of the medium: reaching consumers on the move in the real world in a bold and unmissable way. As one OOH slogan aptly states, "OOH is the oldest new medium.” After thousands of years, it remains about messages in public spaces—but as this report has demonstrated, the delivery and optimization of those messages have evolved in truly transformative ways in the post-Internet era. OOH executives who embrace these technologies will be best positioned to capture marketers’ growing demand for innovative, data-driven outdoor campaigns in the coming years.

TALK TO A PRO

We're here to bring your brand to life!

Stay Connected with BrandXR

Create Augmented Reality for Free!

Create, Publish, and Measure 3D Augmented Reality Experiences Without Having to Code.

Free Trial
Augmented Reality OOH Advertising ROI Calculator
By Moody Mattan June 10, 2025
Stop Buying Billboards. Start Building Experiences. 
Out-of-Home Advertising in the Middle East: Digital Dominance and AR Innovation
By Moody Mattan June 5, 2025
The Middle East's out-of-home advertising market is experiencing a dramatic transformation as traditional billboards give way to digital displays and augmented reality experiences. Saudi Arabia and the UAE are leading this revolution with combined OOH investments exceeding $380 million annually and DOOH growth rates of 16-23% , which far surpass global averages. This shift represents more than just technological evolution—it signals a fundamental reimagining of how brands connect with consumers in the world's most digitally advanced region. Government mega-projects like Saudi Vision 2030 and the UAE's smart city initiatives are driving unprecedented infrastructure investments, creating prime advertising opportunities that attract global attention. The region's unique mix of high smartphone penetration (99%), massive public infrastructure projects, and culturally sophisticated audiences is boosting advertiser ROI metrics that consistently surpass traditional media channels. Digital OOH campaigns now achieve engagement rates six times higher than static billboards, while AR-enhanced experiences are elevating interaction rates beyond 30% in premium locations. The economic significance extends far beyond advertising spending. These markets are establishing new global benchmarks for location-based advertising effectiveness, with Dubai and Riyadh emerging as testbeds for next-generation advertising technologies. As international brands prepare for major events like Riyadh's Expo 2030 and ongoing growth in the Gulf region, understanding this landscape becomes critical for global marketing strategies. The convergence of cultural authenticity, technological innovation, and substantial government investment is creating advertising opportunities that are unprecedented in scale and sophistication.
By Moody Mattan June 4, 2025
Executive Summary Mixed Reality and Spatial Computing represent the most significant opportunity for marketing transformation since the digital revolution, with Fortune 500 companies already achieving 94% higher conversion rates and 460% return on ad spend through immersive experiences. The global MR marketing market, valued at $4.5 billion in 2023, is projected to reach $342 billion by 2037—a 39.7% compound annual growth rate that surpasses traditional digital marketing channels. The strategic window for competitive advantage is now. With only 30% of Fortune 1000 companies actively piloting MR marketing and the Apple Vision Pro driving enterprise adoption across 50% of Fortune 100 companies within three months of launch, early adopters are establishing decisive market positions. Companies like IKEA, Mercedes-Benz, and Sephora are demonstrating measurable ROI through immersive experiences that fundamentally reshape customer engagement. Three critical factors converge in 2025: maturing hardware capabilities, proven enterprise ROI models, and accelerating consumer adoption among Gen Z (89% interested in AR/VR shopping experiences). This confluence creates an unprecedented opportunity for marketing leaders to build sustainable competitive advantages through spatial computing before market saturation occurs in 2026-2027.
2025 Metaverse Marketing Strategies for Fortune 500 Brands
By Moody Mattan June 3, 2025
The “metaverse” has emerged as a new arena for brand innovation and customer engagement, blending virtual and physical experiences. While a fully realized metaverse is still evolving, leading companies are already experimenting with immersive marketing strategies to gain an early edge. McKinsey estimates the metaverse could generate up to $5 trillion in economic value by 2030 , and many Fortune 500 brands are investing now to build their presence and connect with the next generation of consumers. From augmented reality (AR) activations in the real world to persistent virtual venues on gaming platforms, Fortune 500 companies are leveraging a spectrum of metaverse marketing strategies . Below, we explore key strategies – including NFTs, AR filters, immersive out-of-home ads, AR-enhanced events, and branded virtual worlds – and how they are being used to engage audiences in new ways. NFTs and Digital Collectibles  One entry point for brands into the metaverse has been through non-fungible tokens (NFTs) and digital collectibles. NFTs are unique digital assets on the blockchain that allow brands to offer limited-edition virtual goods, artworks, or experiences to fans. Major companies have launched NFT collections as a marketing strategy – for example, Coca-Cola’s first NFT auction in 2021 garnered over $575,000 in bids, with proceeds going to charity. The NFTs (packaged as a “loot box” of digital Coca-Cola memorabilia) tapped into the brand’s heritage while engaging crypto communities, illustrating how digital collectibles can generate buzz and fan involvement in the metaverse . However, NFTs do not have to consist solely of static images or virtual items. Brands are currently exploring ways to enhance NFTs with interactive and augmented reality elements. Augmented reality NFTs merge NFT ownership with immersive experiences: by using AR filters and apps, users can project their NFT content into the real world or share it on social media. This adds both utility and entertainment value to the digital collectible. For instance, AR can “bring NFTs to life” through interactive 3D filters that users share on Instagram, Snapchat, or TikTok . By incorporating AR with NFTs, brands can enable gamification (e.g., unlocking hidden features when scanning an NFT in AR) and create more socially engaging experiences that transcend static images. Essentially, AR provides brands a way to elevate their NFT offerings into memorable, shareable moments . An NFT of a branded character, for example, can come with an AR lens that places that 3D character in a fan’s room or allows the fan to “wear” the character as an avatar filter – merging the digital collectible with real-world interaction. This strategy not only increases the utility of NFTs for the holder but also amplifies organic marketing as fans create user-generated content using the AR features. By leveraging NFTs (and perhaps pairing them with AR), Fortune 500 brands can create digital collectibles that serve as marketing assets, driving demand based on scarcity, fostering community, and encouraging viral sharing. As consumers devote more time to digital spaces, status symbols and brand memorabilia are increasingly moving virtual. From fashion companies launching NFT apparel to sports franchises offering highlight clips as NFTs, this strategy enables brands to monetize digital fandom and maintain their presence in metaverse culture. The key is to ensure these offerings provide genuine engagement or value. Augmented reality serves as one tool to achieve that, transforming a simple NFT into a gateway for an interactive brand experience .
By Moody Mattan May 31, 2025
Executive Summary Augmented Reality (AR) has transitioned from a novelty to a necessity in the retail and e-commerce landscape as we approach 2025. Consumer adoption has reached a tipping point, prompting brands to rapidly integrate AR into shopping experiences to enhance engagement, confidence, and sales. This report offers a data-driven analysis of AR trends in U.S. retail and e-commerce, featuring Fortune 500 case studies and expert insights that illustrate AR’s increasing impact. Key findings: AR adoption is mainstream in 2025, with nearly 60% of the U.S. population— and almost all users of social and messaging apps—expected to be frequent AR users by then. Over 90% of American shoppers already use AR or are open to using it for shopping, and 98% of those who have tried AR found it helpful in making purchase decisions . Younger consumers are leading the way: 92% of Gen Z say they want to use AR tools for e-commerce. Retailers are investing in AR at scale: Research from Gartner shows that 80% of retailers will deploy AR as part of their customer experience strategy by 2025. A 2023 survey found that over half of retailers planned new AR/VR investments within two years. This reflects AR’s proven ability to bridge online and offline shopping—a critical advantage, as brands offering AR shopping features attract 71% of consumers who prefer interactive, “try-before-you-buy” experiences. AR drives conversion and reduces returns: By allowing shoppers to visualize products realistically, AR boosts purchase confidence. Shopify’s data reveals that products featuring 3D/AR content see an average of 94% higher conversion rates than those without it. Retail studies indicate that consumers engaging with AR are significantly more likely to convert – in fact, one report noted a 90% lift in conversion rates among AR users compared to non-AR users. Additionally, AR assists shoppers in making the right choice the first time: brands employing AR for visualization have reported up to a 40% decrease in product return rates , potentially saving millions in reverse logistics costs. “Try-before-you-buy” goes virtual: AR virtual try-ons for products like apparel, footwear, cosmetics, and eyewear have become essential. Shoppers can see items on themselves or in their space through their phones, bridging the imagination gap. These experiences boost customer confidence and sales – for instance, Shopify merchants using AR try-ons also report fewer returns alongside sales increases. In physical stores, AR smart mirrors engage visitors by overlaying digital clothing or makeup, enhancing fitting room traffic and delighting customers. Early pilots of AR mirrors (e.g., at Tommy Hilfiger) increased the number of try-ons and in-store foot traffic by up to 60% , highlighting AR’s ability to revitalize brick-and-mortar retail. AR storefronts and AR murals drive foot traffic. Brands are transforming store windows and outdoor displays into interactive AR experiences. AR storefronts overlay digital content on physical store exteriors, turning passive glances from passerby into engaging moments that entice shoppers to come inside. Retailers utilizing AR storefront activations have reported substantially higher engagement (BrandXR notes up to 11× engagement vs. static displays) and increased store visits. Similarly, AR murals— digital overlays on outdoor art or billboards—create buzz and promote social sharing. Major brands like Honda, Tripadvisor, and Lego have used AR murals in high-traffic locations to capture attention, with research indicating that nearly 70% of consumers take action after seeing interactive AR outdoor ads. Social media AR is the new word-of-mouth: AR face filters and lens effects on platforms like Snapchat, Instagram, and TikTok have become viral marketing tools. Over 300 million Snapchat users engage with AR lenses daily , while shoppers increasingly utilize social AR to discover and virtually try on products. Notably, Snapchat’s AR try-on campaigns have driven significant revenue – e.g., an AR makeup catalog lens for Ulta Beauty generated 30 million product try-ons and $6 million in sales in just two weeks . Brands from Gucci to Nike are experiencing positive ROI from social AR: Gucci’s Snapchat AR shoe try-on lens reached over 18 million users and boosted product page views by 188% , with a 25% increase in purchase intent. These examples emphasize how AR can enhance reach and conversion through engaging, shareable content. WebAR lowers barriers to entry: The rise of WebAR (web-based AR) allows consumers to launch AR experiences with a simple QR code scan or link, eliminating the need for app downloads. This frictionless access has broadened AR’s reach through mobile browsers, facilitating easier integration of AR into e-commerce sites and advertising for brands. Consequently, WebAR campaigns are proliferating – from interactive packaging to car showroom experiences – enabling anyone with a smartphone to participate in AR. Industry forecasts indicate WebAR will drive substantial growth in AR marketing spending through 2025 as brands capitalize on its accessibility. In summary, AR in retail and e-commerce provides immersive shopping experiences that enhance engagement, boost customer satisfaction, and directly drive sales . What was once a futuristic experiment is now a practical tool: AR assists retailers in reducing the cost of consumer attention, personalizing marketing at scale, and blurring the line between digital and physical shopping. The following sections detail the current technologies – from AR storefronts to social lenses – along with data, case studies, and actionable insights for marketing leaders aiming to capitalize on augmented reality in 2025.
2025 Conversational AI Playbook: Cut CX Costs & Boost CSAT
By Moody Mattan May 31, 2025
Executive Summary By 2025, 80% of customer service organizations will apply generative AI to augment agents and improve CX, while the conversational AI market is set to leap from $13.2B (2024) to $49.9B (2030), CAGR 24.9%. The transformation is already underway. 8.4 billion voice assistants are now in use globally, surpassing the human population. Meanwhile, 88% of people had at least one chatbot conversation in the past year , with 80% reporting positive experiences. What's different this cycle? Emotionally intelligent bots detect tone and adapt responses; the Emotion-AI market alone will hit $13.8B by 2032 Predictive engines move service from reactive to preventive, cutting issue volume before it queues Multimodal interfaces blend voice, text, image, and Augmented Reality overlays—meeting customers on any channel or device Proven ROI at scale : Leading implementations show 30-60% cost reductions with improved customer satisfaction 🎯 BrandXR Insight 2025: In pilot projects involving 14 Fortune 100 brands, incorporating AR "see-what-we-see" overlays in chat sessions increased first-time-fix rates by 22% and improved CSAT by eight points.
AI Powered Personalization: Personalized Customer Experiences at Scale
By Moody Mattan May 29, 2025
Executive Summary Opportunity: Consumers now demand personalized experiences – 71% expect companies to deliver individualized interactions, and 76% are frustrated when this doesn’t happen. In response, marketers are rapidly adopting AI : 59% of marketing leaders already use AI to enhance personalization efforts. AI-driven personalization is a strategic game-changer, enabling brands to tailor content and offers in real time at scale, far beyond what manual methods allowed. Proven Impact: Data shows that AI personalization can boost ROI and revenue significantly. Marketers report a 25% lift in ROI from AI-powered personalization, and companies using AI-driven personalization have seen sales increase by ~20%. Personalized content drives deeper engagement—organizations using AI personalization report 2× higher customer engagement rates and up to 1.7× higher conversion rates on campaigns. Fast-growing companies derive 40% more of their revenue from personalization than slower-growing peers, underlining personalization as a key driver of competitive advantage. Case for OOH & Experiential: AI-powered hyper-personalization can transform high-impact OOH and AR-driven experiences. Dynamic digital displays utilize real-time data (e.g., weather, audience demographics) to tailor content on the fly, enhancing relevance and engagement. In experiential marketing, AI can provide individualized augmented reality interactions and context-aware content, making brand experiences more immersive and memorable. For BrandXR’s clients, this means AI can help deliver the “right message at the right time” on every screen and surface—turning mass advertising channels into personalized customer touchpoints without sacrificing scale. Strategic Recommendation: Embrace AI personalization as a core strategy. This report details industry metrics, thought-leader insights, Fortune 500 case studies, and implementation guidelines to help BrandXR and its clients harness AI for hyper-personalized marketing. The goal is to drive higher ROI, customer engagement, and brand loyalty through tailored experiences in OOH and beyond. Executing on AI-powered personalization will reinforce BrandXR’s innovative edge in experiential advertising and deliver measurable business impact for the Fortune 1000 brands it serves. The Rise of Hyper-Personalized Experiences Customers Demand Personalization: Today’s consumers expect tailored experiences across channels—a trend intensified by digital-native leaders. Studies show that 80% of consumers are more likely to purchase from brands offering personalized experiences , and more than 70% expect personalization as a standard service. Failing to personalize is risky; 42% of consumers feel frustrated when content isn’t relevant to them. Personalization has become essential for capturing and retaining customer attention in a low-loyalty environment where alternatives are just a click away. As McKinsey observes, “Consumers don’t just want personalization, they demand it.” Getting personalization right boosts customer satisfaction and loyalty, while getting it wrong (or not doing it at all) poses a growing business risk. AI as an Enabler: Delivering true one-to-one personalization at scale was historically challenging – marketers had to manually segment audiences and create content variants, which did not scale . Artificial Intelligence has changed the game, enabling hyper-personalization in real time. Advanced machine learning algorithms can analyze vast datasets (browsing behavior, purchase history, location, context) and instantly decide each customer's best content or offer. AI-driven decision engines and generative AI now allow marketers to craft “micro-segmented” messages and even auto-generate bespoke copy, imagery, or product recommendations on the fly. This means brands can communicate with millions of customers as if tailoring to each one individually , across digital channels and even in traditionally broad-reach media like out-of-home. As Salesforce CEO Marc Benioff puts it, “The ability to segment customers and deliver personalized experiences is a game-changer for marketers.” AI provides the speed and intelligence to make this game-changer a reality. Market adoption is accelerating: Recognizing this value, companies are investing heavily in AI personalization capabilities. Surveys conducted in 2024 found that 59% of marketers, particularly in enterprises, are now using AI to enhance personalization initiatives. Marketing teams are applying AI across various areas, including content optimization, customer journey mapping , chatbots, and predictive analytics, all to deliver more relevant experiences. Notably, 57% of large enterprise marketing teams report that they are willing to increase their use of AI, indicating that AI-driven personalization is transitioning from experimental to mainstream. Industry leaders overwhelmingly believe that AI will redefine marketing; for instance, 80% of marketers believe AI will revolutionize marketing by 2025 . This consensus reflects a strategic reality: companies that leverage AI for personalization stand to gain a significant advantage in customer engagement and growth, while those that fall behind risk not meeting consumer expectations.
Generative AI in Marketing: Transforming Content Creation
By Moody Mattan May 29, 2025
Executive Summary  Generative AI is reshaping marketing: Tools like large language models (LLMs) and multimodal AI are enabling marketers to produce content and campaigns in days instead of months, driving unprecedented efficiency. McKinsey estimates generative AI could boost marketing productivity by 5–15%, translating to ~$463 billion in value annually. Immediate ROI and growth impact: Early adopters report quick wins. For example, CarMax used OpenAI’s GPT models to generate content in hours that would have taken years for human teams, leading to spikes in page views and SEO rankings. JPMorgan Chase found AI-written ad copy doubled click-through rates (in some cases up to 4.5× higher) versus human-written copy. Such results within 0–3 months showcase AI’s rapid return on investment. Strategic imperative for leaders: According to OpenAI CEO Sam Altman, AI will handle “95% of what marketers use agencies, strategists, and creative professionals for today”. Marketing executives at Fortune 1000 firms must therefore treat generative AI as a strategic priority. Those who leverage AI as a co-pilot for content creation, personalization, and decision-making will outpace competitors; those who sit on the sidelines risk being left behind. Human + AI drives creativity: Industry leaders stress that AI augments but doesn’t replace human creativity. The most successful marketing teams use AI for scale and data-driven insights, while ensuring a human touch in brand voice and creative direction. As NVIDIA CEO Jensen Huang put it, “The type of content you’ll… generate will be practically infinite… from hundreds of [campaign examples]… to billions of generated content for every individual” – but every piece must still be on-brand and resonant. Winning organizations blend tech and human talent, using AI as a powerful tool rather than a crutch.
The Business Case for Augmented Reality Advertising in 2025
By Moody Mattan May 25, 2025
The Attention Crisis: Why Traditional Advertising Is Losing Its Edge In today's oversaturated digital landscape, marketers face an unprecedented challenge: capturing and maintaining consumer attention in an era of infinite scrolling and deliberate ad avoidance. Traditional static advertisements—billboards, print ads, and standard digital banners—increasingly fall flat as consumers develop what behavioral researchers call "banner blindness" and sophisticated mental filtering mechanisms. The Statistics Behind Ad Blindness The numbers paint a sobering picture of modern marketing's attention deficit. According to recent consumer behavior research, the average person encounters between 4,000 and 10,000 advertisements daily, yet meaningfully engages with fewer than 100. More alarming for marketers: studies show that 86% of consumers actively skip or ignore traditional display advertising, while attention spans for static content have decreased by 33% since 2015. The Rising Cost of Consumer Attention This attention crisis isn't just frustrating—it's expensive. Companies pour over $700 billion annually into advertising campaigns that consumers increasingly ignore, resulting in diminishing returns on marketing investments. Traditional metrics like impressions and reach no longer correlate with actual consumer engagement or purchase intent. The average cost per attention minute has tripled in the past five years, forcing brands to reconsider fundamental assumptions about how advertising works in the modern consumer landscape. For brand managers and marketing directors, this creates a critical business problem: how can your message break through when consumers have become expert ad-avoiders and traditional formats fail to generate the engagement needed to justify increasing media budgets? What Is Augmented Reality Advertising? Augmented reality advertising represents a fundamental shift from passive content consumption to active experience participation. Unlike traditional advertising that interrupts or competes for attention, AR advertising creates value by enhancing the consumer's immediate environment with interactive digital elements. Defining AR vs VR vs Mixed Reality in Advertising Understanding the distinction between these immersive technologies is crucial for marketers: Augmented Reality (AR) overlays digital content onto the real world through smartphone cameras, tablets, or smart glasses. Consumers remain in their physical environment while interacting with virtual elements. This accessibility makes AR the most practical choice for mass-market advertising campaigns. Virtual Reality (VR) creates completely immersive digital environments requiring specialized headsets. While powerful for deep engagement, VR's hardware requirements limit its reach for broad advertising applications. Mixed Reality (MR) blends physical and digital worlds more seamlessly than AR, but currently requires expensive, specialized hardware that limits consumer adoption. For advertising purposes, AR offers the optimal balance of engagement potential and consumer accessibility, making it the dominant choice for brands seeking immersive marketing experiences. How AR Advertising Works Technically Modern AR advertising leverages several technical approaches: Marker-based AR uses QR codes, images, or specific triggers that consumers scan to activate digital content. This approach offers reliable performance and works across various devices and platforms. Markerless AR uses GPS coordinates, compass data, or visual recognition to anchor digital content to specific locations or objects without requiring specific triggers. Web-based AR operates through standard web browsers without requiring app downloads, reducing friction and increasing adoption rates. Social platform AR integrates with existing social media apps like Instagram, Snapchat, and TikTok, leveraging established user behaviors and massive existing audiences. Key Benefits Over Traditional Advertising Research demonstrates that AR advertising delivers measurably superior performance across key marketing metrics: Engagement rates increase by 35-40% compared to static digital advertising Average interaction time extends to 75 seconds versus 2-3 seconds for traditional banner ads Social sharing rates improve by 300% when consumers interact with AR experiences Brand recall increases by 70% after AR interactions versus passive ad exposure Purchase intent rises by 19% following positive AR brand experiences The AR Advertising Ecosystem: Formats That Drive Engagement The versatility of augmented reality advertising manifests through distinct formats, each optimized for different marketing objectives and consumer touchpoints. AR Billboards: Bringing Static Displays to Life Traditional out-of-home advertising suffers from a fundamental limitation—static messaging in a world that craves interactivity. AR billboards transform conventional displays into dynamic, responsive experiences that invite participation rather than passive consumption. The comprehensive guide to AR billboard implementation reveals how leading brands are achieving up to 300% increases in engagement time compared to traditional OOH advertising. Consider the transformation: a standard billboard for a new vehicle might display an attractive image with a tagline. An AR billboard allows consumers to virtually customize the car's color, explore interior features, access pricing information, and even schedule test drives—all through their smartphone camera. This format particularly excels in high-traffic locations where dwell time is sufficient for meaningful interaction. Shopping centers, transit stations, and entertainment districts represent optimal environments for AR billboard deployment. Augmented Reality Murals: Where Art Meets Innovation Public art has always captured attention and created community gathering points, but augmented reality murals elevate this cultural touchpoint into powerful marketing platforms. These installations merge artistic expression with cutting-edge technology, creating Instagram-worthy moments that drive organic sharing and extend campaign reach far beyond the physical location. Creating successful AR mural campaigns requires balancing artistic integrity with brand messaging. The most effective campaigns enhance rather than overwhelm the underlying artwork, creating experiences that feel authentic to the local community while advancing brand objectives. A compelling example is Alabama's largest hand-painted AR mural, which transformed static artwork into an interactive storytelling medium. Visitors experienced an average engagement time of 118 seconds—far exceeding typical advertising interaction durations. More importantly, 67% of participants shared their experience on social media, generating earned media value that exceeded the campaign's initial investment by 4:1.
Ultimate Guide to Augmented Reality Advertising: Transforming OOH
By Moody Mattan April 18, 2025
Introduction: The AR Revolution in Outdoor Advertising The world of out-of-home (OOH) advertising stands at a technological crossroads. After decades of static billboards and traditional displays, augmented reality (AR) has emerged as a transformative force bridging the physical and digital realms, offering unprecedented engagement opportunities for both brands and OOH advertising companies. "We're witnessing a fundamental shift in how consumers interact with outdoor media," says Sean Reilly, CEO of Lamar Advertising. "AR isn't just an add-on feature anymore—it's becoming central to how we conceive and execute impactful outdoor campaigns." For industry leaders like Lamar, Clear Channel Outdoor, and Outfront—along with the marketing executives at Fortune 500 companies they serve—understanding the full potential of AR in advertising is not just advantageous; it is becoming essential to maintaining a competitive edge in an increasingly digital marketplace. This comprehensive guide examines how augmented reality is revolutionizing out-of-home (OOH) advertising, providing practical insights for implementation, measuring success, and positioning your advertising strategies for the future. From interactive billboards that respond to consumer movement to immersive brand experiences triggered by smartphone cameras, AR is redefining what's possible in the out-of-home advertising space—and doing so at a scale that was unimaginable even five years ago. The Evolution of AR Advertising: From Novelty to Necessity AR's Technical Journey Augmented reality has come a long way since its early applications. What started as simple QR code interactions has evolved into sophisticated, hardware-agnostic experiences that can be deployed at scale across multiple platforms and environments. The technology behind AR advertising has witnessed three distinct generations: First Generation (2010-2015) : Primitive marker-based AR required specialized apps and significant user effort. These early deployments were often novelties rather than effective advertising tools, limited by processing power and connectivity constraints. Second Generation (2016-2020) : The rise of WebAR and platform-based AR tools like Snapchat's Lens Studio and Facebook's Spark AR. This period saw AR becoming more accessible, although it remained primarily confined to social media platforms. Current Generation (2021-Present) : Enterprise-grade AR solutions with cloud rendering, persistent experiences, and multi-user capabilities. Today's AR advertising can be accessed through standard smartphone browsers without requiring specialized apps, significantly lowering the barrier to consumer engagement. "The technical barriers that once made AR impractical for mainstream advertising campaigns have virtually disappeared," notes Jeremy Helfand, SVP and Head of Advertising Platforms at Disney. "What used to require specialized development teams and six-figure budgets can now be deployed across our campaigns with remarkable efficiency." For OOH advertising leaders, this evolution represents a profound shift. What was once a specialized digital offering has become a mainstream capability that consumers increasingly expect from forward-thinking brands. The Market Transformation The numbers tell a compelling story about AR's growth in the advertising sector: The global AR advertising market is projected to reach $18.8 billion by 2027, growing at a CAGR of 30.6% from 2022. Mobile AR advertising accounts for 82% of current AR ad spending, though location-based AR (particularly relevant to OOH) is the fastest-growing segment. Consumer engagement with AR advertisements averages 75 seconds—4.5 times longer than traditional digital ads. Brands utilizing AR in conjunction with OOH campaigns report an average 32% increase in overall campaign effectiveness. Scott Wells, CEO of Clear Channel Outdoor Americas, puts these numbers in perspective: "We're seeing conversion rates double or even triple when AR components are thoughtfully integrated into traditional OOH placements. This isn't incremental improvement—it's a step-change in effectiveness that's impossible to ignore."  This growth trajectory reflects AR's transition from experimental technology to essential marketing tool, particularly for brands seeking to create memorable consumer experiences that translate to measurable business outcomes.
Show More